{{--Claim--}} Full case details
{{ $claim->id }} Case ID
{{$claim->customer->first_name . ' '. $claim->customer->last_name}} Claimant
{{$claim->retailer ? $claim->retailer->name : ""}} Respondent
{{ $claim->claim_status->name }} Status
Case ID: {{ $claim->id }}
Assign CaseCase assigned to:
Customer Details
- First Name {{ $claim->customer->first_name }}
- Last Name {{ $claim->customer->last_name }}
- Email {{ $claim->customer->email }}
- Home Phone {{ $claim->customer->home_phone }}
- Mobile Phone {{ $claim->customer->mobile_phone }}
- First Line of Address {{ $claim->customer->first_line_of_address }}
- Second Line of Address {{ $claim->customer->second_line_of_address }}
- City/Town {{ $claim->customer->city }}
- Country {{ $claim->customer->country }}
- Post Code {{ $claim->customer->post_code }}
Claim Overview
- Reference Number {{ $claim->reference_number }}
- Action date {{ $claim->last_date }}
- Status {{ $claim->claim_status->name }} @if ( $isDixonCase )
- Service Agreement type {{ $claim->service_agreement_type->name ?? 'Unknown' }} @endif
- Description {!! html_entity_decode($claim->description) !!}
- Claim With {{ $claim->claim_with_relation->name }}
- Close Date {{ $claim->close_date }}
- Closed Reason {{ $claim->claim_closed_reason->name ?? '' }}
Eligibility
- Complained To Company In Writing {{ $claim->eligibility->complained_to_company_in_writing ? "Yes" : "No" }}
- Date of initial complaint {{ $claim->eligibility->date_complained_to_company }} @if ( $isDixonCase )
- Unique Response Code {{ $claim->eligibility->company_final_response_code ?? "Unknown" }}
- How did you complain to the company {{ $claim->eligibility->complain_type->name ?? "Unknown" }} @endif
- Has the company provided a final response {{ $claim->eligibility->company_provide_final_response ? "Yes" : "No" }}
- Date of final response {{ $claim->eligibility->date_company_final_response }}
- Company rejected the complaint {{ $claim->eligibility->company_reject_complain ? "Yes" : "No" }}
- Customer rejected final response {{ $claim->eligibility->customer_reject_company_final_response ? "Yes" : "No" }}
- Complained to any other third party/ADR provider {{ $claim->eligibility->complain_to_other_adr ? "Yes" : "No" }} @if ( $isDixonCase )
- Was your product purchase using a Your Plan credit agreement? {{ $claim->eligibility->your_plan_agreement ? "Yes" : "No" }}
- Was the product purchased in your name? {{ $claim->eligibility->purchased_your_name ? "Yes" : "No" }}
- Please provide information of the person who purchased the product or service Name {{ $claim->eligibility->purchased_product_name}}
- Do you have their consent to process their complaint? @endif
No Eligibility data found
@endisset-
Company Final Response
{!! $claim->eligibility->company_final_response !!}
Files
| Name | Action |
|---|---|
| {{ $file->name }} | Download |
No Eligibility files found
@endissetRemedies
| Name | Cost |
|---|---|
| {{ $remedy->name }} | {{ $remedy->cost }} |
| Total | {{$claim->remedies->sum('cost')}} |
Events
| Date | Description |
|---|---|
| {{ $event->occured_at }} | {{ $event->description }} |
Evidence
@if ( $claim->evidences )Files
| Name | Action |
|---|---|
| {{ $file->name }} | Download |
Defence
You must now take one of actions below (i.e. agree to settle, make an offer or simply defend) by the defence due by date. If you opt to ‘make an offer’ you will also need to provide your defence to the claim in case the consumer rejects your offer.
Object
You do not agree that the complaint is within our jurisdiction to adjudicate upon. You are therefore objecting to our acceptance of the claim
Settle In Full
You are agreeing to provide the remedy asked for by the consumer.
Defend And Make Offer
You are not agreeing to provide the remedy asked by the consumer and you want to counter offer.
Defend Only
You are not agreeing to provide the remedy asked by the consumer and you want to defend the claim.
| Name | Uploaded At | Actions | Accessible by Claimant |
|---|
Object
| Name | Uploaded At | Actions |
|---|
Final Comments
@if ($claim->final_comment)Claimant
Retailer
- Expiry Date {{ $claim->final_comment->respondent_comment_expiry_date }}
- Is Retailer Final Comment {{ $claim->final_comment->respondent_comment_final_ind ? "Yes" : "No" }}
-
Respondent’s Final Comments
@if ( !$claim->final_comment->respondent_comment_final_ind ) @endif
Draft Decision
@if (isset($claim->decision) ? $claim->decision->draft_ind==1 : false) @if($claim->decision->final_ind !== 1 && $claim->decision->draft_response == '')-
Draft Decision
{!! $claim->decision->draft_content !!}
Files
| Name | Action |
|---|---|
| {{ $file->name }} | Download |