Thank you for lodging your complaint.

My role is to carry out an initial review of your complaint and assess if i) it is within our jurisdiction and ii) if we have the core information needed to accept the complaint.

I note that there is further information/documentation required, as follows:

• All documentation that has been sent and received between yourself and the respondent. This must also include your initial letter/email of complaint.

The requested information/documentation can be uploaded via the ‘Evidence’ tab located within the ‘Complainants’ section of the portal shown on the left-hand side of the screen and highlighted in purple.