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Please read carefully

Welcome to our online Retail complaints portal. To proceed with your complaint please follow the below stages and provide all the information requested. It is important that you complete all sections of the form and that you are careful to provide relevant, accurate and thorough information in relation to your complaint. It is also important that you provide us with any evidence that you have to support your claim. Please note this is the complaint form applicable to complaints about retail only. To be eligible to make a complaint against a retailer, you must have already complained to the retailer directly in writing and either received a final written response (sometimes referred to as a ‘deadlock letter’) or given the retailer eight (8) weeks to respond to your dispute. Consumer Dispute Resolution Ltd can only deal with unresolved complaints. In order to complete this complaint form you will need the following information to hand:

DECLARATION
You are required to agree to our terms stated below on the DECLARATION section.

ELIGIBILITY
This will confirm if your complaint is eligible to be processed at this time by asking you questions and for information about dates of the complaint.

ABOUT YOUR COMPLAINT
Full details of the purchase or service. Full details of the complaint. Accurate dates of any purchase of goods/services, dates of any correspondence, etc. You will be asked to state your desired outcome.

EVIDENCE & SUPPORTING FILES
Images of any receipts. Any images to support your complaint. Any email exchanges with the retailer, saved into a MS word document or a text file. Scans or images of any physical letters.

DECLARATION

Please read and sign this declaration:

I would like Alternative Dispute Resolution for Retail ("RetailADR") to look into my complaint.

I understand and acknowledge that RetailADR will need to use my personal information (including sensitive or personal information) and that RetailADR may need to share some or all of this information with the retailer with whom I have a complaint.

I understand and acknowledge that RetailADR may publish the Adjudicator's final decision.

I agree to provide true, accurate and full information about my complaint.

To sign the declaration tick here

I Agree

Date of event Description of event
Desired Outcome Monetory value (in Pounds Sterling, £) £

Total Claimed:

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