{{ $claim->id }} Case ID

{{$claim->customer->first_name . ' '. $claim->customer->last_name}} Claimant

{{$claim->retailer ? $claim->retailer->name : ""}} Respondent

{{ $claim->claim_status->name }} Status

Claim ID: {{ $claim->id }}

@if(Auth::user()->can('access claim buttons') ) Assign Adjudicator Assign Review Adjudicator {{--Move Case To Next Step --}}

{{-- --}} @endif

@if (session('success'))

@endif @if($errors->any())

{!! implode('', $errors->all()) !!}

@endif

Case Info

Adjudicator:

Review Adjudicator:

Customer Details Claim Overview Eligibility Evidence Claim Events Remedy Defence @if(isset($claim->claim_object) ? true : false) Object @endif Final Comments Decision Messages Case History @if(Auth::user()->can('access notes')) Notes @endif

@csrf

Customer Details

First Name

First Name is required

Last Name

Last Name is required

Home Phone

SMS notification enabled?

customer->enabled_sms_notification == 1 ? 'checked' : ''}} >

Mobile Phone

First Line of Address

Second Line of Address

City/Town

Country

Post Code

@csrf

Claim Details

Claim Issue

If you have selected ‘other’, please explain

The reference number is required.

Reference Number

The reference number is required.

Action date

Claim last date is required

Status

Claim Description

With

Close Date

@if (is_null($claim->scheme_id) )

This case doesn't have scheme associated with it.

@elseif (in_array($claim->retailer_id, [706, 816, 769, 770, 771, 772, 773, 774, 775, 776, 777, 778, 779]))

Payment is not required.

@elseif ($claim->scheme_id == 1)

This case is an ADR scheme case, therefore no payment is required.

@elseif ($claim->scheme_id == 2)

This is an Arbitration case.
Payment is required

@endif Payment taken

@if ($claim->scheme_id == 2)

Amount Paid

@endif

Closed Reason

Claim Retailer

Claim Scheme

@if ( $isDixonCase )

Service Agreement type

@endif

@csrf

Eligibility @if (session('eligibility_success'))

@endif

Complained to company in writing

Unique Response Code

What date did you complain to the retailer?

Date complained to company is required.

Has the company provided a final response

What date did you initially complain in writing?

What date did you initially complain is required.

Date of final response

The company final response date is required.

Company rejected the complaint

Claimant rejected final response

Have you complained to any other third party/ADR providers

{{--

Section 75 chargeback

--}} @if ( $isDixonCase )

Was your product purchase using a Your Plan credit agreement?

Was the product purchased in your name?

Name

Do you have their consent to process their complaint?

@endif

Final response

Eligibility Files

You can only download pdf, docx, doc, jpg, jpeg, png files. The files should not exceed 20 MB.

Name	Uploaded	Actions

Evidence Files

You can only download pdf, docx, doc, jpg, jpeg, png files. The files should not exceed 50 MB.

Name	Uploaded	Actions

Occured At	Description
Occured At	Description

Name	Cost
Name	Cost

@if ( $claim->defence && $claim->defence->type != 'object' )

@csrf

Defence

Extension provided

Expiry Date

Expiry date is required.

Final version

Creation Date

Creation date is required.

Defence Statement

Defence file

You can only download pdf, docx, doc, jpg, jpeg, png files. The files should not exceed 20 MB.

Name	Uploaded	Actions

@elseif($claim->defence && $claim->defence->type == 'object')

This claim has been objected, please see the object tab.

@else

This case doesn't have a defence.

@endif

@if(isset($claim->claim_object) ? true : false)

@csrf

Object

Final version

Creation Date

Creation date is required.

Object Response

Action date

Claim last date is required

Response Reason

Object Reason

Object file

You can only download pdf, docx, doc, jpg, jpeg, png files. The files should not exceed 20 MB.

Name	Uploaded	Actions

@endif

@if ( $claim->final_comment )

Claimant

@csrf

Claimant’s Final Comments

Creation Date

Creation date is required.

Extension provided

Expiry Date

Customer comment expiry date is required.

Final version

Respondent

@csrf

Respondent’s Final Comments

Creation Date

Creation date is required.

Extension provided

Expiry Date

Respondent comment expiry date is required.

Final version

@else

This case doesn't have final comments opened.

@endif

@if ( $claim->decision ) Decision

Claimant case

Claim Description

Final Comment

Evidence File

Name	Uploaded	Actions

Respondent case

Defence

Final Comments

Defence File

Name	Uploaded	Actions

Adjudicator section

hasRole('Admin') ? '' : 'disabled' }}> @csrf

Creation Date

Creation date is required.

Extension provided

Expiry Date

Decision expiry date is required.

Final version

Awarded to

@if( Auth::user()->hasRole('Admin') )

@endif

Draft Decision

Final Decision

Determination Review (Respondent)

Response @if(!is_null($claim->decision->draft_response_content) && $claim->decision->draft_awarded_to == 'claimant') {{ $claim->decision->draft_response == 'accept' ? 'Accepted' : 'Rejected' }} @else N/A @endif
Response Date and Time @if(!is_null($claim->decision->draft_response_content) && $claim->decision->draft_awarded_to == 'claimant') {{ date_format($claim->decision->updated_at, "d-m-Y") }} at {{ date_format($claim->decision->updated_at, "H:i A") }} @else N/A @endif
Response Text @if(!is_null($claim->decision->draft_response_content) && $claim->decision->draft_awarded_to == 'claimant') {{ str_replace(' ', ' ', strip_tags($claim->decision->draft_response_content)) }} @else N/A @endif

@else

This case doesn't have a decision.

@endif

@foreach($notifications as $notification) @php $notification_type = explode("\\", $notification->notifiable_type); @endphp @endforeach

Date	Event	To
{{ $notification->created_at ?? '' }}	{{ $notification->data['subject'] ?? ''}}	{{ end($notification_type) }}

Date	Note	Added by
Date	Note	Added by

Decison Template

Content

You can only download pdf, docx, doc, jpg, jpeg, png files. The files should not exceed 20 MB.

Name	Uploaded	Actions